General terms and conditions
General Terms and Conditions
These Terms and Conditions apply to all contracts concluded between Turbo-power UG, Ziegeleiweg 26, 25421 Pinneberg (hereinafter “Provider” or “we”) and our customers (hereinafter “Customer” or “you”) are concluded exclusively through the use of means of distance communication (e.g., via the Internet or by telephone) in our online store. For contracts that we conclude via the “eBay” marketplace or in our offline store (brick-and-mortar store), the terms and conditions incorporated therein apply.
§ 1 Scope, Definitions
(1) The business relationship between the Provider and the Customer is governed exclusively by the following General Terms and Conditions in the version valid at the time of the order. Any deviating terms and conditions or contract offers from the Customer are hereby rejected.
(2) The customer is a consumer to the extent that the purpose of the delivery and service cannot be attributed to the customer’s commercial or self-employed professional activity. By contrast, a business entity is any natural or legal person or partnership with legal capacity that, at the time of concluding the contract, is acting in the course of its commercial or self-employed professional activity.
§ 2 Conclusion of Contract
(1) The customer may select products from our product range—in particular, replacement parts and automotive accessories—and add them to a so-called shopping cart by clicking the “Add to Cart” button. By clicking the “Place a Binding Order” button, the customer submits a binding request to purchase the items in the shopping cart.
(2) Before submitting the order, the customer may at any time change or view the data they have entered and correct any input errors. However, the customer’s order can only be submitted and transmitted if the customer accepts these General Terms and Conditions as part of the checkout process and thereby incorporates them into their order.
(3) The provider will then send the customer an automatic order confirmation via email, which lists the customer’s order again and which the customer can print using the “Print” function. The automatic order confirmation merely documents that the provider has received the customer’s order and does not constitute acceptance of the order.
The contract is not concluded until we issue a declaration of acceptance, which is sent in a separate email. The issuance of an invoice to the customer for the goods ordered by the customer replaces the declaration of acceptance. We may also substitute the declaration of acceptance by fulfilling the order within 5 days of receiving it. If more than one of the aforementioned methods of acceptance applies, the contract is concluded upon the occurrence of the first such event. In any case, the customer will receive a written confirmation of the contract in accordance with statutory provisions.
If the customer has not received an order confirmation, an invoice, or a shipment notification—or has not received the goods—within 5 days, the customer is no longer bound by the order. In this case, we will immediately refund the customer for any payments already made.
(4) The subject matter of the delivery or service consists of the products and/or services offered by us and ordered by the customer. Unless expressly stated otherwise in the respective offer, descriptions and prices refer to the items offered, but not to any accessories or decorations that may be shown in the images.
(5) If, through no fault of our own and despite all reasonable efforts, we are unable to deliver the ordered goods because our supplier has failed to fulfill its contractual obligations to us, we are entitled to rescind the contract. However, this right of withdrawal applies only if we have entered into a corresponding covering transaction with the supplier in question (a binding, timely, and sufficient order for the goods) and are not otherwise responsible for the non-delivery. In such a case, we will immediately inform the customer that the ordered goods are not available. We will promptly refund any payments already made by the customer.
(6) The language of the contract is German.
(7) Order processing and communication in connection with the performance of the contract generally take place via email. The customer must therefore ensure that the email address provided for order processing is correct and that no settings or filters on the customer’s end prevent the receipt of contract-related emails.
(8) If a delivery time is specified in our offers, that delivery time and the information provided for calculating the delivery time shall take precedence. If no delivery time or a different delivery time is specified for the respective product in our online store, the delivery time is 7 days. This delivery period begins, in the case of prepayment, on the day after the payment order is issued to the transferring bank, or, for other payment methods, on the day after the contract is concluded, and ends at the close of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a state-recognized public holiday at the delivery location, the next business day shall take the place of such a day.
§ 3 Retention of Title
The delivered goods remain our property until all claims arising from the contract have been satisfied; if the customer is a legal entity under public law, a special fund under public law, or an entrepreneur acting in the course of their commercial or self-employed professional activities, this retention of title shall extend beyond the termination of the ongoing business relationship until all claims to which we are entitled arising therefrom have been settled.
§ 4 Prices and Shipping Costs
(1) Our prices include the applicable statutory sales tax and exclude shipping costs.
(2) The applicable shipping costs will be disclosed to the customer prior to the conclusion of the contract and are to be borne by the customer, unless free shipping has been agreed upon.
§ 5 Payment
(1) The customer may make payment using the payment methods specified in the respective offer.
(2) Payment of the purchase price is due immediately upon conclusion of the contract and must be received by us within 7 calendar days, unless the agreed-upon payment method provides otherwise.
(3) The customer must ensure that there are sufficient funds in the account. In the event of chargebacks caused by insufficient funds, the customer is obligated to reimburse us for any resulting damages.
(4) The customer’s obligation to pay late payment interest does not preclude the assertion of claims for further damages resulting from default.
(5) The customer is authorized to exercise a right of retention only to the extent that his counterclaim arises from the same contractual relationship.
§ 6 Transfer of Risk
(1) With respect to consumers, the risk of accidental loss and accidental deterioration of the purchased item is transferred to the customer only upon delivery of the purchased item to the customer, in accordance with the law.
(2) The following applies only if the customer is acting as a business entity: Delivery is ex warehouse. The risk of accidental loss and accidental deterioration of the goods passes to the customer no later than upon handover. In the case of sale by shipment, however, the risk of accidental loss and accidental deterioration of the goods, as well as the risk of delay, passes to the customer upon delivery of the goods to the shipping agent, the carrier, or any other person or entity designated to carry out the shipment.
(3) If the customer is in default of acceptance, fails to cooperate, or if our delivery is delayed for other reasons for which the customer is responsible, we are entitled to demand compensation for the resulting damages, including additional expenses (e.g., storage and transportation costs).
§ 7 Warranty for Material Defects, Guarantee
(1) Claims for defects concerning used goods delivered by us are subject to a one-year statute of limitations against consumers, beginning one year after delivery to the customer; against business customers, our liability for material defects in the purchase of used goods is excluded. With respect to business customers, the statute of limitations for claims for defects in new goods delivered by us is one year, and the limitation period does not restart if a replacement delivery is made as part of our liability for defects. In all other respects, we are liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB).
(2) Our liability pursuant to § 9 of these Terms and Conditions, in particular with respect to the customer’s claims for damages arising from injury to life, limb, or health, or from a breach of material contractual obligations (see § 9 of these Terms and Conditions), for damages under the Product Liability Act, as well as for any guarantees assumed, remains unaffected by the limitations set forth in paragraph 1 above. Likewise, the statutory limitation periods for the right of recourse under § 478 of the German Civil Code (BGB) for business customers and our liability in the event of fraudulent concealment of a defect remain unaffected.
(3) Claims for defects by merchants require that they have fulfilled their statutory obligations to inspect the goods and give notice of defects (Sections 377, 381 HGB).
(4) We provide no warranty of quality or durability (§ 443 BGB) for the goods we deliver unless such a warranty has been expressly offered and agreed upon by us. Any manufacturer’s warranties remain unaffected.
(5) You may submit any complaints or warranty claims to the address provided in the provider identification.
§ 8 Consultation, Installation, and Use of the Products We Offer
(1) Unless otherwise agreed upon in individual cases, we are under no obligation to provide advice or assistance regarding the installation of our parts. Customers are strongly advised to ensure, in all cases, that the purchased item is professionally installed and properly maintained by sufficiently qualified personnel at a specialized facility in accordance with the manufacturer’s instructions. After installation, qualified personnel must in all cases (to the extent possible given the nature of the part) perform a functional and safety test on all parts. The manufacturers’ specifications for operating materials and lubricants, as well as their operating, maintenance, and care instructions, must be followed in all cases. We are not liable for damages resulting from improper installation and/or operation or improper care or maintenance that are not attributable to us and are not caused by a defect in the purchased item or by defective installation instructions. In such cases, the customer must reimburse us for the costs of investigating and resolving an unfounded defect report.
(2) Motorsports products without a general operating permit may not be installed on a vehicle for use on public roads without a corresponding individual inspection by a TÜV expert. We offer motorsports products exclusively for competition vehicles not subject to the StVZO. By agreeing to our General Terms and Conditions (GTC), you confirm that you will not use these motorsports products on a vehicle participating in public road traffic without a specific individual approval of the complete modification. We also recommend consulting a TÜV expert in advance, even for motorsports products with general operating approval.
(3) The installation of aftermarket parts, in particular larger or modified turbochargers, downpipes, fuel injection components, intercooler systems, or engine components, alters the vehicle’s factory design. This can significantly increase thermal and mechanical stresses.
The customer acknowledges that the installation of modified turbochargers or other performance-related components requires professional adjustment of the engine software. Failure to perform an ECU tune, or insufficient tuning, may result in serious damage to the engine, turbocharger, fuel injection system, or other vehicle components. The provider assumes no liability for damage resulting from missing, incorrect, or incomplete ECU tunes.
§ 9 Other Liability
(1) The customer’s claims for damages are excluded. Excluded from this are the customer’s claims for damages arising from injury to life, limb, or health, or from a breach of material contractual obligations (cardinal obligations), as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract, as well as those on whose compliance the customer, as a contracting party, may reasonably rely. In the event of a breach of material contractual obligations, the Provider shall be liable only for foreseeable damages typical for this type of contract if such damages were caused by simple negligence, unless the Customer’s claims for damages arise from injury to life, body, or health.
(2) The restrictions set forth in paragraph 1 above also apply in favor of the provider’s legal representatives and vicarious agents if claims are asserted directly against them, as well as, mutatis mutandis, to claims for reimbursement of expenses.
(3) The provisions of the Product Liability Act and our liability for any guarantees we may have assumed remain unaffected.
§ 10 Right of Withdrawal
Consumers are entitled to a statutory right of withdrawal. You will receive a separate written notice of withdrawal in accordance with statutory provisions. The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not citizens of a member state of the European Union and whose sole place of residence and shipping address are located outside the European Union at the time the contract is concluded. ECU Tune, digital content, software, and parts accompanied by an expert report are excluded from the right of withdrawal.
Businesses do not have a statutory right of withdrawal vis-à-vis other businesses. We reserve the right to accept a withdrawal of deliveries and services to businesses, subject to consultation, in exchange for a restocking fee of 15 percent of the previously paid net sales price.
In the event of a statutory right of withdrawal, we reserve the right, in accordance with statutory provisions, to claim compensation for any loss in value and to offset this against the refund, to the extent that the loss in value resulted from handling that goes beyond the examination of the item’s condition, characteristics, and functionality. This applies in particular to installation attempts, assembly or scratch marks, soiling, as well as exhaust, operational, or wear marks. A voluntary return or exchange outside the scope of statutory rights is only possible for goods that are complete, clean, unused, and in resalable condition. In such cases, items exhibiting the aforementioned marks may be refused.
§ 11 Text of the Contract
We do not store the contract text, and it can no longer be accessed after the order process is complete. The customer may print these Terms and Conditions and the order details before submitting their order and will receive a contract confirmation in accordance with statutory provisions.
§ 12 Out-of-Court Dispute Resolution / Consumer Dispute Mediation
(1) The European Union has established an online platform (“ODR platform”) for the out-of-court resolution of consumer disputes. The ODR platform is intended to serve as a point of contact for the out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts. You can find the platform at https://ec.europa.eu/consumers/odr.
(2) We are generally neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
§ 13 Final Provisions
(1) The contract is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the consumer’s country of habitual residence.
(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, or if the customer does not have a general place of jurisdiction within the Federal Republic of Germany, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider’s registered office.
(3) The potential invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. Any invalid provisions shall be replaced, where applicable, by the relevant statutory provisions. However, if this would constitute an unreasonable hardship for one of the contracting parties, the agreement shall become invalid in its entirety.
Notice pursuant to the Battery Act
In connection with the sale of batteries and rechargeable batteries, we, as a retailer, are required under the Battery Act to inform those who use batteries or products containing built-in batteries and do not resell them in the form in which they were delivered (end users) of the following:
You are legally required to return used batteries or rechargeable batteries. They can be returned to the municipality’s public collection points or anywhere they are sold. Disposing of batteries and rechargeable batteries in household trash is prohibited.
We are obligated to accept used batteries and rechargeable batteries for disposal free of charge; however, our obligation to accept returns is limited to used batteries of the type that we currently carry or have previously carried as new batteries in our product range. You may therefore return used batteries of the aforementioned type to us (see provider identification for address) with sufficient postage.
Batteries subject to take-back obligations are marked with the symbol of a crossed-out waste bin:
For batteries containing more than 0.0005 percent by mass of mercury, more than 0.002 percent by mass of cadmium, or more than 0.004 percent by mass of lead, the chemical name of the respective hazardous substance is listed below the trash can symbol —where “Cd” stands for cadmium, “Pb” stands for lead, and “Hg” stands for mercury.
Copyright Notice
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Effective: June 19, 2026
